Questions & answers

Banking questions, answered plainly.

Account opening, Video KYC, interest, cards, EMI, currency, business banking, and complaints — the things customers ask us before they commit.

Questions & answers

Everything customers ask us first

Still unsure? Call +1-419-414-2343 during banking hours or email support@shorecreditcorp.com.

How do I open an account with ShoreCreditCorp?

Start online, complete a short Video KYC call to verify your identity, then fund the account. Most personal accounts are opened the same day. Business accounts need entity documents and officer verification, which usually adds a day or two.

What is Video KYC and why do you use it?

Video KYC is identity verification carried out on a short video call with our team. It replaces the branch visit that used to be required, which is why an account can be opened from home in minutes rather than days.

How much interest do I earn on savings?

Get upto 4%* on our Savings Account Balances with ShoreCreditCorp. The rate that applies depends on your balance tier and account variant and is always shown in the app.

Are you a regulated bank?

Licensed by the Central Bank of United States. Deposits, credit, and investment products are each governed by their own terms, which are provided to you before you commit.

What are your office and banking hours?

Mon – Fri: 9:00am to 5:00pm [2nd Sat Holiday]. The corporate office is at 3529 Poplar Chase Lane, Fremont, Ohio, USA, 43420, and the front desk can be reached on +1-419-414-2343.

How do I report a lost or stolen card?

Call +1-419-414-2343 immediately — card blocking is available 24 hours, all days. Block the card in the app first if you can, then call so we can arrange a replacement.

Can I hold foreign currency?

Yes. A multi currency wallet lets you hold balances in the major currencies we quote, convert when the rate suits you, and spend directly from a held balance instead of converting at the point of sale.

How is my EMI calculated?

Your instalment depends on the approved amount, the interest rate, and the term. The EMI calculator on this site shows an indicative monthly figure so you can check affordability before applying; the final figure is confirmed in your loan agreement.

What do I need for a business account or business credit?

Incorporation or registration documents, tax identification, proof of business address, and identity verification for the officers. For credit, add recent bank statements and financials plus a clear use of funds.

How do I raise a complaint?

Call +1-419-414-2343 or email support@shorecreditcorp.com with your account reference and a description of the issue. You will receive an acknowledgement and a named point of contact until the matter is closed.

Do you charge for opening an account online?

There is no charge to open a personal account online. Product-specific charges, where they apply, are disclosed before you accept the terms.

Can I speak to a person rather than use the app?

Yes. The front desk answers on +1-419-414-2343 during banking hours, and the corporate office in Fremont, Ohio is open to visitors Monday to Friday.

A better financial operating system

Ready when you are.

Open an account online with Video KYC, or call the front desk on +1-419-414-2343.

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