What we collect, why we collect it, who we share it with, and the choices you have. Written to be read, not to be endured.
We collect the information you give us when you apply for or use an account: your name, contact details, address, date of birth, tax identification number, identity documents, and the details of the business you represent where applicable.
We also collect information generated by your use of our services, including transactions, balances, card activity, device and login information, and records of your contact with our support team.
To verify your identity and comply with legal obligations including know-your-customer and anti-money-laundering requirements; to open, operate, and service your accounts; to assess applications for credit; to detect and prevent fraud; and to improve the services we provide.
Where we use your information to tell you about products, you can opt out at any time without affecting your account.
We share information with service providers who help us operate the bank, with payment networks and correspondent banks needed to complete a transaction you instruct, with credit reference and fraud prevention agencies where relevant, and with regulators, courts, or law enforcement where we are required to do so by law.
We do not sell your personal information.
Access to customer information is restricted to staff who need it for their role, is logged, and is reviewed. Data is encrypted in transit and at rest, and our systems and controls are tested regularly.
You also play a part: never share your password or one-time codes, and contact us immediately on the number below if you suspect your account has been accessed by someone else.
We keep records for as long as your relationship with us continues and afterwards for the period required by law and regulation. You may ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, and ask about how a decision affecting you was reached.
To exercise any of these rights, contact us using the details below.
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Questions about this policy can be sent to support@shorecreditcorp.com or raised on +1-419-414-2343 during banking hours. Our postal address is 3529 Poplar Chase Lane, Fremont, Ohio, USA, 43420.
We may update this policy as our services or the law change. The current version is always published on this page.
Copyright 2024 ShoreCreditCorp. All rights reserved. Licensed by the Central Bank of United States.
