Talk to the people who look after your money.
Call the front desk on +1-419-414-2343, email support@shorecreditcorp.com, or send us a message below. Please keep account numbers and identity documents out of the form.
Get support for any queries or complaints
Corporate Office
3529 Poplar Chase Lane
FREMONT, Ohio, USA, 43420
Office hours
Mon – Fri: 9:00am to 5:00pm [2nd Sat Holiday]
Front desk
Email support
Customer care, by the kind of banking you do
Personal and corporate queries are handled by different desks, because the questions are different. Card blocking, disputes, and fraud reports are answered around the clock; account opening, loans, and everyday servicing are answered during banking hours.
If you already have an account, having your account reference to hand makes the first call much shorter. If you are not yet a customer, just tell us what you are trying to do and we will point you at the right product or person.
Customer care numbers
| Service | Number | Availability |
|---|---|---|
| Personal banking – toll free | +1-419-414-2343 | 24 hours, all days |
| Account opening & Video KYC | +1-419-414-2343 | Mon – Fri, 9:00am to 5:00pm |
| Cards, blocking & disputes | +1-419-414-2343 | 24 hours, all days |
| Loans, EMI & repayment help | +1-419-414-2343 | Mon – Fri, 9:00am to 5:00pm |
To register a complaint, call the number above or email support@shorecreditcorp.com with your account reference and a description of the issue.
Visit our Fremont, Ohio banking office
Our office is at 3529 Poplar Chase Lane, Fremont, Ohio, USA, 43420, a short drive for customers in Fremont, Clyde, Bellevue, Green Springs, and across Sandusky County. Walk in during banking hours to open a savings or current account, collect a card, discuss a business credit facility, or exchange currency before you travel.
Prefer to stay home? Video KYC opens a new savings account by video call in minutes, and business credit applications are reviewed by the same Fremont credit desk you would meet in person. Call +1-419-414-2343 and we will book a time that suits you.
Office hours are Mon – Fri: 9:00am to 5:00pm [2nd Sat Holiday]. Card blocking and fraud reporting are staffed 24 hours, all days.
Questions & answers
Before you contact us
A few things that make the first exchange faster.
What is the fastest way to reach you?
Call the front desk on +1-419-414-2343. Card blocking and urgent fraud reports are handled 24 hours, all days; everything else is answered during banking hours, Mon – Fri: 9:00am to 5:00pm.
Can I visit the office?
Yes. The corporate office is at 3529 Poplar Chase Lane, Fremont, Ohio, USA, 43420 and is open Mon – Fri: 9:00am to 5:00pm [2nd Sat Holiday]. Bring photo identity if your query concerns a specific account.
What should I not send in this form?
Never send full account or card numbers, passwords, one-time codes, or identity documents through a web form. If documents are needed, we arrange secure handling with you directly.
How do I register a complaint?
Call +1-419-414-2343 or email support@shorecreditcorp.com with your account reference and a description of the issue. You will get an acknowledgement and a named contact until it is resolved.
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